Customer Care Plans - Essendon Ford

New & Demo Cars

When you purchase a new or demo car from an AHG dealer, not only will you receive a
standard manufacturer warranty but you’ll also receive a complimentary
3 Year / 175,000* Km standard customer care plan on us!

At the time of sale we’ll also give you the option to upgrade to our PlatinumOne protection plan
to give you added peace of mind. The benefits of our PlatinumOne protection plan apply to the
mechanical parts as covered under your vehicle manufacturer’s new vehicle warranty – it’s essentially
an extention of your manufacturer warranty giving you even greater peace of mind motoring.

Used Cars

When you purchase a used car from and AHG dealer we’ll give you a complimentary 3 Year / 175,000
standard AHG Customer Care Plan, providing it is less than 10 years old and under 175,000 Kms at the time of sale.

Our standard AHG Customer Care Plan commences on completion of any statutory or manufacturer warranty
that remains on the vehicle, and you’ll also have the option to upgrade to our premium used car warranty
at the time of sale so you can enjoy worry free motoring for longer!

This plan is eligible for pre-owned vehicles less than 10 years of age or 160,000 Kms.

We've got you covered with Platinum Plus national roadside assist!

Call 1800 817 877 for assistance!

National Roadside Assist (NRA) offers a nationwide emergency breakdown program with 1400 service providers
on our network in Australia, on call 24 hours, 7 days a week delivering peace of mind motoring with quality road rescue services.
With our reliable network NRA provides a high standard of fast, professional service when you need it most.

Platinum Plus cover provides your vehicle with the following fantastic benefits:

Roadside response – we assist with flat tyres, flat batteries, out of fuel (free 5L top up) and lock-outs up to $110
Towing breakdown – back to your closest AHG dealer (up to 100kms) otherwise you’ll be taken to the closest authorised repair centre
Car hire & accommodation – we assist with immediate car hire costs and accommodation up to $500
Ambulance cover – up to $500
Limits of cover – towing is free up to 100km and any towing in excess of this will be charged at prevailing rates
Legal advice – in the event of an accident we can provide basic legal advice pertaining to the accident

See your Customer Care Plan booklet for a full list of exclusions and limitations

Terms and Conditions

Terms and conditions of the PlatinumOne Customer Care Plan:

To keep the Mechanical Protection Plan and Roadside Assist coverage valid you must have your car serviced only at our service centre. You will benefit from our dealership’s Mechanical Protection Plan if your Vehicle is serviced ONLY by us, during both the Manufacturer’s full warranty and also our Dealership’s Mechanical Protection Plan until both periods expire (in accordance with the manufacturer’s requirements). After the expiry of the Manufacturer’s Warranty period and upon commencement of our Dealership’s Mechanical Protection Plan, you will enjoy our Dealership’s Fixed Price Service Plan. If you choose to have these services done elsewhere you may not necessarily void your Manufacturer’s Warranty, however we will not be able to offer you our extended coverage. Any claims/repairs must be taken back to our dealership unless you are outside the 100km towing distance radius from the Dealership (or 50kms if you do not have a Roadside Assist Policy), then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your Manufacturer’s Full Warranty or Statutory Warranty but the Terms & Conditions start from day one. This Contract is not transferable. Refer to the Mechanical Protection Plan booklet for full terms and conditions including full benefits and your rights under the Australian Consumer Law.

Terms and conditions of the PREMIUM Customer Care Plan:

To keep the Mechanical Protection Plan and Roadside Assist coverage valid you must have your car serviced only at our service centre. You will benefit from our Dealership’s Mechanical Protection Plan if your Vehicle is serviced ONLY by us, during both the Manufacturer’s full warranty and also our Dealership’s Mechanical Protection Plan until both periods expire (in accordance with the manufacturer’s requirements). After the expiry of the Manufacturer’s Warranty period and upon commencement of our Dealership’s Mechanical Protection Plan, you will enjoy our Dealership’s Fixed Price Service Plan. If you choose to have these services done elsewhere you may not necessarily void your Manufacturer’s Warranty, however we will not be able to offer you our extended coverage. Any claims/repairs must be taken back to our dealership unless you are outside the 100km towing distance radius from the Dealership (or 50kms if you do not have a Roadside Assist Policy), then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your Manufacturer’s Full Warranty or Statutory Warranty but the terms & conditions start from day one. This contract is not transferable. Refer to the Mechanical Protection Plan booklet for full terms and conditions including full benefits and your rights under the Australian Consumer Law.

Terms and conditions of the PlatinumOne Customer Care Plan:

To keep the Mechanical Protection Plan and Roadside Assist coverage valid you must have your car serviced only at our service centre. You will benefit from our dealership’s Mechanical Protection Plan if your Vehicle is serviced ONLY by us, during both the Manufacturer’s full warranty and also our Dealership’s Mechanical Protection Plan until both periods expire (in accordance with the manufacturer’s requirements). After the expiry of the Manufacturer’s Warranty period and upon commencement of our Dealership’s Mechanical Protection Plan, you will enjoy our Dealership’s Fixed Price Service Plan. If you choose to have these services done elsewhere you may not necessarily void your Manufacturer’s Warranty, however we will not be able to offer you our extended coverage. Any claims/repairs must be taken back to our dealership unless you are outside the 100km towing distance radius from the Dealership (or 50kms if you do not have a Roadside Assist Policy), then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your Manufacturer’s Full Warranty or Statutory Warranty but the Terms & Conditions start from day one. This Contract is not transferable. Refer to the Mechanical Protection Plan booklet for full terms and conditions including full benefits and your rights under the Australian Consumer Law.

Terms and conditions of the PREMIUM Customer Care Plan:

To keep the Mechanical Protection Plan and Roadside Assist coverage valid you must have your car serviced only at our service centre. You will benefit from our Dealership’s Mechanical Protection Plan if your Vehicle is serviced ONLY by us, during both the Manufacturer’s full warranty and also our Dealership’s Mechanical Protection Plan until both periods expire (in accordance with the manufacturer’s requirements). After the expiry of the Manufacturer’s Warranty period and upon commencement of our Dealership’s Mechanical Protection Plan, you will enjoy our Dealership’s Fixed Price Service Plan. If you choose to have these services done elsewhere you may not necessarily void your Manufacturer’s Warranty, however we will not be able to offer you our extended coverage. Any claims/repairs must be taken back to our dealership unless you are outside the 100km towing distance radius from the Dealership (or 50kms if you do not have a Roadside Assist Policy), then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your Manufacturer’s Full Warranty or Statutory Warranty but the terms &...